Frequently Asked Questions

Commonly called POS, a point of sale system refers to the ordering and payment system used in establishments such as cafes, restaurants, pizzerias, bars, coffee shops, food trucks, and bakeries. These systems can be as simple as hand written tickets with a cash register, or as advanced as iPad terminals equipped with visual menu ordering modules.

Restaurant POS systems can go far beyond just taking orders and completing transactions. Your POS can improve the efficiency of your operation and double as a management platform, holding all your software needs in one place.

• • Decrease server order times with an intuitive interface
• • Delight customers by offering tableside payments and emailed receipts
• • Utilize extensive reports to determine hours of operation and labor costs
• • Track sales and inventory levels hourly, daily, monthly, and year over year
• • Increase table turns

Support is included in the software subscription, giving you access to real, U.S.-based employees via phone, email, and web 24 hours a day, 7 days a week.

Like support, software updates and new feature releases are included in the software subscription, so you’ll always have the most up-to-date software and newest features powering your restaurant.

We are dedicated to our customers success, and want to provide the easiest transition and best possible go-live experience. We charge for implementation in order to provide a customized experience that will ensure your restaurant's success.

Certain hardware is compatible with AB, but we advise against using your own hardware because it prevents us from ensuring your success, as we’re unable to support equipment not purchased through AB. Using AB products makes sure your hardware is optimized for your restaurant operations.

AB handles the credit card processing for all of our customers. We believe you should get more from your processor than just statements, so we process cards to benefit our customers. By combining integrated processing with our guest-facing technology, AB helps our customers capture guest data that can be used to understand their customers and send targeted marketing campaigns. We charge a flat rate that’s competitive and easy to understand, so you always know the exact rate you’re going to pay, no matter which type of card is used.

Customer care is included in every software subscription, giving you access to real employees via phone, email, and web 24 hours a day, seven days a week.