What challenges did businesses face in times of COVID-19, and why is it important to implement contactless options in your establishments?

We all know the unfortunate and unprecedented challenges business owners faced in 2020 as the COVID-19 pandemic forced companies to adapt to a “new normal. The financial impact it caused was tremendous. It caused many business closures leading to many becoming unemployed. Some businesses are still struggling to this day.

While the COVID-19 pandemic is not yet gone for businesses across the U.S., businesses are optimistic that 2021 will be a brighter year. With things slightly starting to come back to somewhat normal businesses are hopeful. That being said, it’s safe to say that even consumers are feeling hopeful as well.


Now the best way to keep things going in a positive direction we still have to make sure that we all continue to follow the CDC guidelines to avoid any continuous spread. As business owners, you must make sure your staff, customers, as well as yourself, stay safe and healthy.

You can do so by making sure you offer contactless options to your customers. Keep in mind that this is not only a benefit for your customers but it will also help your business. As you may already know some new trends have arisen for businesses to help them recover.


You may ask yourself, what are those new trends? According to the National Restaurant Association, they surveyed 6,000 restaurant operators and 1,000 consumers, to find out the food and menu trends likely to endure. Here is a list of those trends mentioned:

  • Streamlined menus
  • Overwhelming shift to off-premises dining
  • Blended meals, part homemade, part restaurant-supplied
  • Restaurant-brand meal kits
  • Alcohol to go
  • And more


Based on a forecast released by the National Restaurant Association, sales in the eating and drinking places will rise about 10.2%. Now for full-service establishments, it will be slightly stronger with the association forecasting a 10.7% rise in nominal sales.

That being said it is important that you make sure your establishment is fully prepared and properly equipped with innovative top-of-the-line hardware integrated with fully complete software and credit card terminals that will optimize your sales safely and securely. 


AB Pay offers you a variety of options that can make your business stay up to date and current with the new trends. From equipping your business with innovative hardware that is integrated with our top-of-line software Dessert POS which is fully complete, user friendly, and much more.

Not to say the least AB Pay also offers the best credit card processing options in the market and terminals that accept contactless payment. 

Leave a Reply