Best Practices for Avoiding Common Chargebacks

Whenever a customer disputes a charge or claims a fraudulent transaction, the credit card provider demands the retailer make good on that loss. This is called a chargeback. Chargebacks were initially intended to build customer trust in credit cards nearly four decades ago. However, customer dissatisfaction is one of the…

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Don’t Let EMV Chargebacks Cut into Your Wallet

  Is EMV important? Why do we need it now? Protecting yourself against counterfeit fraud is one of the main benefits to implement EMV because it’s virtually impossible to recreate the chip. The October 1, 2015 shift has caused some serious headaches, but the ultimate goal is to fix the…

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10 Tips to Prevent Disputes

A purchase may not go as planned. You may not know if you should issue a refund or fight a chargeback. There are three types of fraud in the world of chargebacks. There’s true fraud. That’s where a fraudster uses stolen information to purchase merchandise. The actual card holder of…

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